Lance Knight is COO of ConnectALL, a software value stream management company. His responsibilities include sales, sales operations, customer success, and technical support. Previously, he held SVP/VP roles at LeadingAgile, Tasktop Technologies, and Accept Software, specializing in field operations, sales development, and customer success. Lance started his IT career with a large aerospace manufacturer, where he learned about lean manufacturing and systems thinking. He’s a published author of books and white papers on leadership, software development, and software sales.