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A new Forrester Research report finds IT service management is a must-have for high-performing organizations.
Hiring diverse teams isn’t just the right thing to do. It’s good for business. So why is unconscious bias still a problem in the tech sector?
When it comes to unstructured data, businesses face something of a paradox. On the one hand, they have more unstructured data—and, by extension,...
Many AI projects stall before deployment. Where do organizations go wrong?
Data masking allows secure storage of and access to sensitive data. Here are some tips organizations can use to mask sensitive data.
Shadow IT poses challenges no single technology will effectively mitigate. You need a multilayered defense strategy. You need zero trust.
Human service representatives aren't enough. Neither are interactive voice response systems. But there's a third way: conversational voice AI.
Digital innovation may be the key to avoiding getting caught in the digital transformation trap.
Interested in workflow automation to make your business processes more efficient? Start with a plan. Here's how.
Cloud outages are inevitable. But with BGP + Anycast combined, your disaster recovery solution can be touchless, self-healing, and ready for anything.