If your ticketing system is just processing toil, focus instead on eliminating it as a way of completing work.
Top practitioners and IT experts offer up their predictions on the major trends in IT Ops in the coming year. Here are 10 developments to watch.
From container security concerns to choosing the right technologies, here's what every IT operations manager needs to know.
IT operations is tough enough. Make your job a bit easier by learning from other pros at these key IT Ops conferences.
Managing data center operations is tough. That's why ops, cloud, and IT management teams need to share their stories. Here are the top conferences.
Gene Kim's The Phoenix Project is a must-read for IT professional but here are 13 principles from the book that apply equally well to user...
There has been much ado lately about DevOps. But what is Dev without the Ops? Here are 40 fantastic and influential IT Ops leaders to follow.
Here are the top conferences for cloud and IT Ops professionals in 2017.
Mainframes are here to stay. It's time to modernize mainframe apps and make them a key part of your digital transformation strategy. Here's how.
Learn the pros and cons of IT infrastructure certifications, choose the best for your career, and read the cheatsheet of the certs most requested...

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