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About Jessica Alfaro

Jessica Alfaro
Senior Manager
Acuity, Inc.
1 article

Jessica Alfaro is senior manager at Acuity Inc., a management and technology consulting firm serving the public sector. She has over 15 years of experience providing consulting services in IT service management and enterprise management disciplines for the federal government and intelligence community. She helps clients capitalize on their service management investments, and provides the vision and strategy to support multiple process automation efforts using best-in-class service management tools. 

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For businesses to compete in ever-changing environments, IT needs to foster innovation and knowledge sharing. Situational awareness is key.
Jessica Alfaro
Sep 12, 2018
6 steps to situational awareness in IT service management
Service excellence needs innovation

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