Akshay Anand is a Product Development Manager at AXELOS, where he works on the development of new guidance and research in IT Service Management. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented tool sets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing. He has spoken at numerous conferences, including Knowledge and the Association for Information and Image Management, presenting case studies and thought leadership on ITIL, ITSM and Information Lifecycle Management (ILM).

More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, for example the consumerization of IT, and the rise of mobile and cloud computing. He has worked in many countries around the world, including India, USA, and UK. He likes to Tweet about ITIL, DevOps, food, and heavy metal.